The bonus is credited to a special promotional balance and is only transferred to the main account when the player loses at the casino’s slots. You can bet on a number of different sports at this betting site, and our exclusive 1win promo code NEWBONUS allows you to claim a huge 500% deposit bonus worth up to a massive $1025. The game offers a maximum bet of $420 and multipliers that can reach up to 200x. Your winnings are calculated as your bet amount multiplied by the final multiplier. Bonuses and promo codes are great ways for new players to enhance their experience. One of the most popular offers is the welcome bonus, which can give you a boost as 1win you start playing.
Consequently, we had been unable to investigate further and had no choice but to reject the complaint. The player from Peru had experienced a delay in her withdrawal process from the casino. After her initial successful withdrawal, the casino had requested further verification, including personal details and a photo.
The player from India triggered a withdrawal request two weeks ago at 1win, but it was suddenly stopped. The player from Uzbekistan has submitted a withdrawal request less than two weeks prior to contacting us. He later informed us that he received his winnings but was dissatisfied with the fee issued by the casino. The player from South Africa had mistakenly used an incorrect email address when she opened an account at 1win.
After he had resent the request, the player’s account was blocked, indicating that self-exclusion had been applied. The player from India made a successful transaction for a deposit of 20k more than two weeks prior, but the funds had not been credited into his gaming account. Despite providing transaction screenshots and making repeated requests, the player received no solution. The casino confirmed the deposit was credited but stated the account was under verification.
However, after further discussion, the casino had agreed to return the remaining balance. There had been some issues with the player providing the correct details for a crypto wallet, but eventually, the player confirmed the receipt of his funds. The player from India has had a withdrawal request pending with 1WIN for approximately two weeks.
The player from India claimed that the casino’s above-average rating was fake and that the games were rigged. He had requested a self-exclusion several months prior, but the casino had ignored it, and the player then requested permanent account deletion. The Complaints Team extended the response time but ultimately, due to the player’s lack of response to inquiries, the complaint was rejected as further investigation was not possible. The player from Chile had lost access to the registered email and was unable to withdraw funds because the casino processed the request to change the email but did not complete it. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries for further clarification. The player from India had attempted to withdraw 7,000 rupees, but after completing the verification, found that their account had been blocked without receiving their winnings.
The player had confirmed the problem was resolved, but failed to confirm receipt of the funds, leaving us with no choice but to reject the complaint. The player from Venezuela had deposited $200 USDT and won $350. However, after attempting to withdraw $150 and completing the required security conditions, the player’s account was abruptly closed while they were playing a game.
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The casino’s representative had suggested that the withdrawal issues were due to the payment system rather than the casino itself. The player had been reluctant to create an e-wallet as suggested by the complaints team. However, the casino later reported that the player had successfully withdrawn his funds. The player did not respond to further communication, which led to the rejection of the complaint. The player from India, who was a VIP member of 1win, had her account blocked by the platform due to accusations of multiple accounts and software automation. The casino had not provided any evidence of these allegations and the player was seeking a resolution and the return of her funds.
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The complaint was rejected as unjustified due to the player having breached the casino’s terms and conditions – multiple accounts and using the same payment method in related accounts. We concluded that the casino had acted correctly and within its terms and conditions. The player from India tried to withdraw his winnings, totaling 310,000 INR, through multiple small transactions which haven’t been processed by the casino.
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The player had sent in documents for verification and contends they have not conducted any activities that violate casino rules. The casino provided us evidence of multi-accounting as well as other accusations therefore we rejected the complaints. The player from Italy had submitted a withdrawal request less than two weeks before contacting us. After our team had reached out to the player to inquire about the status of her withdrawal, there was no response.
The player from India had experienced an abrupt account blockage at 1win Casino while actively using the gaming platform, which had left about 40k of funds inaccessible. Despite having contacted customer support, there had been no response from the security team on the issue. The player had then reached out to the Complaints Team for assistance. After a series of exchanges and requests for information, the casino had claimed the player had committed fraudulent actions, which the player had strongly denied. The casino had then agreed to refund the player’s balance but had refused to unblock his account. The player had provided his bank details for the refund, and after a delay, the casino had confirmed that the funds had been sent.
The player from South Korea had been waiting for a withdrawal for less than two weeks. The Complaints Team had informed him that delays could occur due to KYC verification or high volumes of requests, advising him to wait at least 14 days before escalating the issue. After the recommended timeframe passed, the player confirmed that his issue had been resolved. The player from Nepal has requested a withdrawal less than two weeks prior to submitting this complaint.
Due to the player’s lack of response, the complaint was closed without resolution. The player from India had completed KYC but experienced account closure by the casino, with withdrawal and account funds stuck. The casino’s actions were in accordance with their terms and conditions. The player from India had issues with depositing money into the casino and requested assistance with the deposited funds. The Complaints Team recommended that he contact his payment provider to investigate the issue, as the deposit had not been credited to his account.
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